Privacy Policy

Last updated: March 2026

1. Introduction

VideoFly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform at videofly.app.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, and password when you register.
  • Usage Data: Text prompts, uploaded images, generated videos, and generation history.
  • Payment Information: Billing details processed securely by our payment providers (Creem/Stripe). We do not store full payment card details.
  • Technical Data: IP address, browser type, device information, and usage logs.
  • Cookies: Session cookies and preference cookies as described in our Cookie Policy.

3. How We Use Your Information

  • To provide, operate, and improve our video generation services.
  • To process payments and manage your credit balance.
  • To communicate with you about your account, updates, and support.
  • To enforce our Terms of Service and content safety policies.
  • To analyze usage patterns and improve platform performance.
  • To comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We may share your information with:

  • AI Providers: Prompts and images are processed by our AI model providers to generate videos.
  • Payment Processors: Creem and Stripe for handling transactions.
  • Cloud Storage: Cloudflare R2 for secure video storage.
  • Analytics: Anonymized usage data for platform analytics.
  • Legal Requirements: When required by law or to protect rights and safety.

5. Data Retention

We retain your account data for as long as your account is active. Generated videos are stored for 30 days after generation. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate personal data.
  • Request deletion of your personal data.
  • Object to or restrict processing of your data.
  • Data portability (receive your data in a structured format).

To exercise these rights, contact us at aisupport@sora3ai.blog.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over HTTPS and stored with encryption at rest.

8. Cookies

We use essential cookies to operate the Service (authentication sessions) and analytics cookies to understand usage. See our Cookie Policy for details. You can control cookie preferences in your browser settings.

9. Children's Privacy

VideoFly is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately.

10. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our platform.

12. Contact Us

For privacy-related questions or requests, please contact us at aisupport@sora3ai.blog.